Question 1

Our commitment to privacy

Accepted Answer

NRMA Parks and Resorts is committed to treating the privacy of our guests and members with the utmost importance.

This Privacy Policy applies to any collection, use and disclosure of personal information by NRMA Parks and Resorts, including when it is operating or managing a park, resort or accommodation for a third party.

We may update this Privacy Policy from time to time. The most current version will be posted on the NRMA Parks and Resorts website and will be effective from the date of posting. We recommend that you check it regularly. You can also obtain a copy of this Privacy Policy by contacting our Privacy Officer using the contact details at the end of this Privacy Policy.

Question 2

Personal Information we collect

Accepted Answer

The personal information that NRMA Parks and Resorts collects may include the following:

name and signature;
contact details, including physical address and postcode, email address, and phone number;
communication, accommodation, activities and travel preferences;
IP address and device information (including location data), for example for security and verification purposes or where you use our Wi-Fi services;
date of birth (but only where required for an NRMA membership application or to participate in certain activities offered by NRMA Parks and Resorts);
vehicle and caravan details including registrations and vehicle make and model;
payment information (such as credit card, PayPal or bank details);
financial and transaction details associated with bookings, products and services;
membership details of, previous interactions with, and benefits from, NRMA Parks and Resorts, and/or your motoring, holiday park, caravan or camping club membership, or loyalty program;
family details (such as name, number and age of children, and any other family information that you choose to provide to us);
images obtained through CCTV;
other information that you tell us (for example your gender);
sensitive information, such as dietary, allergy or mobility information, where you choose to provide it to us, or health information where there has been a safety incident at the park, resort, or accommodation;
photographic identification, but only where required by law (for example the Liquor Act 2007 (NSW) or equivalent);
the names of those involved in, and details of, any safety or other incident that occurs in the park, resort, or accommodation (including photographs where appropriate);
location data.

If you are one of our long-term guests or residential tenants, we may also collect information relating to your insurance and other information required by the legislation listed below.

If you are one of our suppliers or partners, we may also collect:

contact details;
references and information derived from those references;
credit check information; and
insurance, payment and incorporation information (including director information).

If you apply for a position with us as an employee, volunteer or contractor, we may also collect:

criminal background, working with children and credit checks, insolvency or bankruptcy information (including as collected in the context of pre-employment screening/checks);
CVs, references, immigration and citizenship status and documentation, application forms, details of education, job history and experience, areas of expertise, qualifications, licences to operate, interview notes, bank details, contracts of engagement and offer letters;
other information derived from background checks, including previous address details;
medical assessments or checks; and
where you are a contractor, such other information as is specifically set out in your contract.

From time to time you may provide us, and we may collect from you, the personal information of a third party (such as a family member, friend, student or guests for whom you are organising accommodation or activities, or your employees if you are one of our contractors). Where you provide the personal information of third parties, you must ensure that you have their consent to provide that information to us, and that they are made aware of this Privacy Policy.

You do not have to provide us with any personal information however, if you do not do so, this will limit the services we are able to provide to you, or receive from you. For example, we may not be able to provide a product or service you have requested, let you know about our products and services, consider or process an application you have made, receive products or services that you have offered to us or that we have requested of you, accept or validate your entry in a promotion, respond to your queries or complaints, or process your application for a position (as an employee or contractor).

Privacy Policy

Our commitment to privacy

Personal Information we collect

Why we collect personal information

How we collect personal information

When we disclose personal information

Direct marketing

Opting out of direct marketing

Protection of personal information

Website cookies and digital services

Overseas disclosure of personal information

Location-based services

CCTV

Access and correction

Raising concerns

Contacting NRMA Parks and Resorts