Question 1

Is there a credit card surcharge?

Accepted Answer

Yes, a credit card surcharge will be applied to all credit card purchases at a rate of 1.14% for Visa & Mastercard, and 1.6% for American Express, JCB & Union Pay.

Question 2

Do you offer an auto club discount?

Accepted Answer

Yes, Strahan Village offers a discount on accomodations to auto club members, please refer to your auto club member benefits to find out how to access your discount. This discount is also offered at Cradle Mountain Hotel and Freycinet Lodge.

You will be required to display your membership card on check in. The name on the reservation must match the name on the membership. You can book up to 5 rooms per reservation with your membership.

Question 3

What is your cancellation policy around COVID-19 travel?

Accepted Answer

We will work with each guest on a case-by-case basis. Please contact us to discuss your booking.

Question 4

What do 'Village' and 'Hilltop' mean?

Accepted Answer

Some rooms are located at the same level as the Strahan Esplanade and waterfront (Village) and others at the top of the hill overlooking Macquarie Harbour (Harbour View).

Question 5

Which credit cards do you accept?

Accepted Answer

We accept all major credit cards, including Diners and Union Pay. There is no surcharge for using a credit card.

Question 6

When booking through your website, how do I book multiple rooms?

Accepted Answer

After selecting your dates of stay, you will see a button towards the top of the page that says ‘add more rooms to booking’. Simply click on this and then select ‘add room’. The system will then prompt you to select the dates of stay and room type. You can navigate between rooms by selecting ‘manage rooms’ near the top left of the page.

Question 7

How does 'book now, pay later' work?

Accepted Answer

We do not require payment at the time of booking for any accommodation reservations. Payment is required upon check-in at the hotel. We do however ask for your credit card details at the time of booking to secure your reservation. Please ensure you are familiar with our cancellation policy.

Question 8

What is your cancellation policy?

Accepted Answer

You can view our cancellation policy here.

Frequently Asked Questions

Pricing and accommodation bookings

Is there a credit card surcharge?

Do you offer an auto club discount?

What is your cancellation policy around COVID-19 travel?

What do 'Village' and 'Hilltop' mean?

Which credit cards do you accept?

When booking through your website, how do I book multiple rooms?

How does 'book now, pay later' work?

What is your cancellation policy?

Dining at Strahan Village

Do I need to book for dinner?

Is there a dress code for View 42° Restaurant?

Services and facilities

Do your rooms have hairdryers?

Do you have laundry facilities at Strahan Village?

Do your rooms have cooking facilities?

Do your rooms have a mini bar?

Can I charge my electric car in Strahan?

Travel and parking

Do you have a shuttle bus in between the Village and Hilltop?

Are there any taxis in Strahan?

Is there parking at Strahan Village?

Can I hire a car in Strahan?

What is the Strahan Village address for my GPS?

How long will it take me to drive to Strahan?

Do you have resources for planning my trip to Strahan?

General

What does reception look like and where do I check in?

How far is it to walk to Gordon River Cruises?

What is the weather like on Tasmania's west coast?

Will my mobile phone work in Strahan?

Do you cater for children?

What are the hours of Strahan Village reception?

What time is check-in and check-out?